Refund policy
At Plateluxury.store, we strive to provide the highest quality products that enhance your home and dining experience. If, for any reason, you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy to ensure your confidence and satisfaction.
Eligibility:
- Items must be returned within 30 days of delivery.
- Products must be in original condition, unused, unwashed, and with all original packaging, labels, and accessories.
- Custom orders or personalized items are not eligible for return unless they arrive damaged or defective.
Process:
- Contact our Support Team at support@plateluxury.store or (800) 387-6508 to initiate a return.
- You will receive a return authorization and instructions for securely shipping the item back to us.
- Once we receive and inspect your item, we will notify you of the approval or rejection of your refund.
Refunds:
- Approved refunds will be issued to the original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges:
- Exchanges for the same item in a different size or color are available if stock permits.
We aim to make your experience seamless, reflecting our commitment to quality, luxury, and eco-friendly practices.